2. Components of food and beverage service

2.1. Roles and responsibilities of food and beverage staff

Each role within the food and beverage service team is crucial for delivering an exceptional customer experience:

Manager. Sets service standards, handles customer complaints, manages budgets, and ensures compliance with health and safety regulations.

Waitstaff. Offers attentive and friendly service, takes accurate orders, communicates with the kitchen, and ensures timely food delivery.

Bartender. Prepares drinks according to recipes, maintains cleanliness of the bar, and provides knowledgeable recommendations to customers.

Host/Hostess. Manages the seating chart, answers customer inquiries, and ensures guests feel welcomed.